Your Twitter Account Suspended – What Next?

02 February 2012 \\ Social \\ 11 Comments

Have you just logged into your Twitter account to find it has been suspended? Don’t panic: your account has been suspended not banned. You just have to contact Twitter support, explain your problem clearly, provide a short explanation of your problem and have patience. It normally takes seven days to get your account unsuspended. You have to assume that it will take longer in the future with more and more people using and abusing Twitter and social media.

It is possible that your account was suspended by Twitter in error. This happens all the time as Twitter’s automated spam detection system does not always get it right. Even if you were suspended for the right reasons, because of prohibited following automation from your account or manual aggressive following behaviour, you will get your account unsuspended if you follow the correct protocol below:


Step1: Login to your account, go to support form and select ‘suspended account’ option and submit the following message:

Regarding: Suspended account

Subject: www.twitter.com/myaccount - account suspended - can you please lift suspension

Description of problem:

Account shows suspended, not sure why! I have followed a number of Twitter accounts over the past few days. I have also integrated the account with my Facebook page. I believe, I complied with the guidelines as I understand them and I am not aware of any actions which might have resulted in this suspension.
Could you please reactivate my account asap as it is important for me.

Step2Twitter will respond to your request with an initial standard email:

Hello Twitter user!

We understand that you're contesting an account suspension. Please be sure to read this entire email; you will need to take further action in order to reopen your ticket and trigger a review of your account.

Twitter suspends accounts for a variety of reasons:

• If your account was suspended for aggressive following behaviour, you should have received an email notification to the address associated with your Twitter account. You'll need to confirm that you've removed all prohibited following automation from your account, and will stop any manual aggressive following behaviour. To expedite your appeal process, please review our Best Practices page if you haven't already, and then reply to this ticket with a confirmation that you understand our policies and will not engage in any prohibited following behaviour.

• If you didn't receive an email indicating why your account was suspended, please take a minute to review the Twitter Rules. If you suspect you've been suspended for another reason, please reply to this email with a short explanation.

• If you received an email from admin@twitter.com saying 'you're being suspended' or that we're going delete your account, you're safe; the email is fake. More information here https://support.twitter.com/articles/204820-safety-fake-twitter-emails.

• While we strive to avoid mistakes, it's also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we'll take another look at your case. Our apologies if the error turns out to be ours.

Thanks,
Twitter Trust & Safety

Step3: You respond to Twitter with the following email (or a variation):

Hello Twitter Trust & Safety

I confirmation, that I understand our policies and will not engage in any prohibited following behaviour.
I have integrated Twitter with my Facebook page yesterday and created some updates with some test links. If this has caused the suspension, please accept my apologies. We will not Tweet many links in the future, but use the account to update Followers.

I have also followed and un-followed a number of accounts. If this has caused the suspension, again , please accept my apologies.

I have read your guidelines today and I can't see an obvious reason why my account has been suspended. The account is important to me and it is for a very good cause. In any case , I will not engage in any prohibited following behaviour in the future.

I have a lot of great things to communicate and I am an enthusiastic Twitter user and Follower . It would be very helpful to have our account back at the soonest possible.
Many thanks in advance.


Step4: After seven days you should receive the following message from Twitter:

Hello,

Your account was caught by one of the automated systems we have in place to keep Twitter spam-free. It looks like you might have been following other users a bit too aggressively, as a disproportionately large number of the users you followed have blocked your account or reported your account as spam. Your account is now unsuspended, but you might want to review your criteria for following other users and take another look at our rules and best practices pages at this time:

• The Twitter Rules: http://twitter.com/rules
• Following Limits and Best Practices: http://support.twitter.com/entries/68916
• Automation Rules and Best Practices: http://support.twitter.com/entries/76915

Please note that further violations may result in permanent suspension.

Finally:

You are unsuspended. This process might take seven or more days but with a little patience your social media marketing is back up and running.

Contact us to find out more about how we can help you with your Twitter marketing, social media and online marketing in 2012.

Comments

i got the email with this Zendesk, Nov 18 02:16 pm (PST):
Hello,

This account was suspended for sending multiple unsolicited messages using the @reply and/or mention feature. These features are intended to make communication between people on Twitter easier. Twitter monitors the use of these features to make sure they are used as intended and not for abuse. Using either feature to post messages to a bunch of users in an unsolicited or egregious manner is considered an abuse of its use, which results in account suspension.

For more information about these features, please visit our @Replies and Mentions help page:

http://support.twitter.com/articles/14023

I have now un-suspended your account. Please note that it may take an hour or so for your follower and following numbers to return to normal.

Be sure to review the Twitter Rules, as repeat violations may result in permanent suspension

but still my account suspended can you help

Zendesk, Nov 18 02:16 pm (PST):
Hello,

This account was suspended for sending multiple unsolicited messages using the @reply and/or mention feature. These features are intended to make communication between people on Twitter easier. Twitter monitors the use of these features to make sure they are used as intended and not for abuse. Using either feature to post messages to a bunch of users in an unsolicited or egregious manner is considered an abuse of its use, which results in account suspension.

For more information about these features, please visit our @Replies and Mentions help page:

I have now un-suspended your account. Please note that it may take an hour or so for your follower and following numbers to return to normal.

Be sure to review the Twitter Rules, as repeat violations may result in permanent suspension

but my account still suspended

This helped me alot but if i dnt get my twitter back in seven days ill come back and comment again!!

My twitter account suspended. And I have requested many times to twitter support and they replied every time that they un suspended my account. But it's still showing suspended while signing in. What I have to do? Please help me.

My account has been suspended and its been a while now can't still use it.

Hi All!

I have been suspended several times for using the @reply option as I distribute information and petition for human/animal rights. However most of the people I send them to are alread into the same things so where is the harm? I have used the help option to await a 'ticket' several times but they keep sending me the same e-mail , the e-mail address given is not applicable and therefore I have no way to 'contest' my case?

It seems incredible that whilst hate mail, pictures of girls with dead animals and other weirdness is not stopped, a normal person just trying to make the world a bit more of a compassionate place to live is repeatedly censored? #tweetfortaji #notofur

Thanks for any advice!

how long does it take to be unsuspended? and how to restore back my twitter? please reply or I will rip my eyebrows!!

I have just had my account suspended 3 days prior to an election.

My posts were to some degree repetitious but they were a political message which would reach different demographics at different times of the day across the under hashtags.

If you check the spam act political communication is exempt of the spam act.

There were no monies derived from the tweets. About 10-20 per day. There was no personal attacks and many tweets that were @ were television programs.

It also appears Twitter is removing posts with hyperlinks to particular websites which may impact powerful lobby groups in the US. So much for free speech.

Meanwhile the porn spam bots continue under the same hashtag along with the some vial language poster with the most vitriol of language.

Id say I was reported by someone with enough sway to have me canned 2 days prior the election.

I cant see Twitter surviving under this reporting model. Business will need several accounts to prevent suspension.

Now that Twitter are implementing advertising it will only take one of the other big dotcoms to release and improved version before complete collapse.

If I were business I wouldn't invest the time with such volatility in the reporting procedure.

It appears someone with power has had me suspended at a whim.

I cant see Twitter sustaining long term business.

Its a lot to lose.

Big thanks an be sure two flow the rulles

I MISS MY ACCOUNT ... HOW LONG WILL IT TAKE 2 GO BACK TO NORMAL ?
I SENT A EMAIL 2 THE TWIITER PEOPLE BUT ..MY ACCOUNT HAS NOT BEEN UN-SUSPENDED ...
OMG, DO I HAVE 2 MAKE A NEW ACCOUNT ? AND START ALL OVER? ]:

Patience! It may take a resolve while to resolve

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